CHRISTMAS DELIVERY & NEW YEAR OPENING TIMES & DELIVERY
OFFICE OPENING:
Thursday 19th Dec = OFFICE OPEN AS USUAL
Friday 20th Dec - Wednesday 1st Jan = OFFICE CLOSED - PHONE LINES NOT MANNED LIMITED E-MAIL ACCESS
Sunday 2nd Jan = OFFICE OPEN AS USUAL
WAREHOUSE DESAPTCHES - ANIMAL FEED / MOST PET ACCESSORIES
(Excludes Pallet Deliveries - which have a final despatch date 19th December)
Friday 20th Dec = Normal Despatch
Monday 23rd Dec = Normal Despatch
Tuesday 24th - Thursday 26th Dec = NO DESPATCH WAREHOUSE CLOSED
Friday 27th - Monday 30th Dec = Limited Despatch
Tuesday 31st Dec - Wednesday 1st Jan = NO DESPATCH WAREHOUSE CLOSED
Thursday 2nd Jan = Normal Despatch
WAREHOUSE DESAPTCHES - OTHER CATEGORIES / EXCEPTIONS
No Despatch for any NON-Animal Feed products 24th December - 2nd January
Garden Games - Final Despatch Date 18th December
Zest Garden Furniture & Structures = Last Order date for Pre-Christmas Delivery 13th December
Ruff & Tumble Dog Coats and Products = Final Despatch Date 20th December
ARS Tools = Final Despatch Date 20th December
Ascalon = Last Order date 18th December for Pre-Christmas Delivery
Jardinopia = Final Despatch Date 20th December
How long does delivery take?
If your order is placed before 11am then we will despatch it the same day. The delivery will then be either 1-2 or 3-5 working days after that day (depending on which service you select). No orders are despatched over the weekend.
Examples
Order placed at any point over the weekend (From Friday 11:01am, Saturday any time, or Sunday any time)
- Order despatched on Monday
- 1-2 working days after that is Tuesday or Wednesday
- 3-5 working days after that is Thursday, Friday, or the following Monday.
Order placed Monday 10am.
- Order despatched that same day.
- 1-2 working days after that is Tuesday or Wednesday
- 3-5 working days after that is Thursday, Friday, or the following Monday.
Order Placed Monday 1pm
- Order despatched next day (Tuesday).
- 1-2 working days after that is Wednesday or Thursday
- 3-5 working days after that is Friday, or the following Monday & Tuesday
Bank Holidays would be treated as a Sunday, with no despatches until the next working day
Please see our Delivery page for further information.
How much is delivery?
We offer both an Standard 3-5 Working Day and Express 1-2 Working Day delivery service.
For most deliveries to Mainland UK (excludes Highlands, Islands, & Northern Island) of non bulky or heavy items such as feed or bedding there is a single delivery cost of:
Standard 3-5 Working Days = £4.99
Express 1-2 Working Days = £7.99
However some orders will require additional postage, please see our Delivery page for further information.
I need my order delivered on a Saturday, is this possible
Unfortunately this isn't currently available as a service from us.
The item I want is out of stock, when will it be back?
We usually have estimated delivery dates for incoming products, please contact us for specific product information.
Can I amend my order?
Absolutely, provided we have not already despatched it. Please contact us and one of the team will be happy to help.
What payment methods do you accept?
We accept Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, and PayPal. More information can be found on our Payment Methods page.
How do I return an item?
Please see our Returns page for detailed information on this.
My product is faulty, what can I do?
Please contact the team at your earliest convenience to discuss a resolution.
How long will my refund take?
Whilst the majority of refunds will be processed within 48 hours, It can take up to 14 working days for items to be checked and and refunds processed.